Security Notice: Understanding Warnings When Connecting to Our WiFi Network

When connecting to our WiFi network, you may encounter notifications indicating that the network may not be secure. Please be assured that we prioritise the utmost security for our networks, and these warnings can be safely disregarded.

The types of warnings you may encounter include:

Open WiFi Network Notification: You may receive a notification upon initially joining the network, stating that it is an open WiFi network.
Website Security Warning: After joining the WiFi network, you might encounter warnings suggesting that the website you're trying to access is not secure.

Here's why you may encounter these warnings:

The notification regarding the WiFi network's security arises because our network does not require a password for access, unlike typical home broadband networks. While login credentials are necessary to access the internet following purchase, the open nature of our WiFi network prompts this notification.
Our systems implement a feature known as "client isolation" to prevent communication between customer devices. This means that even if a malicious actor were present on our network, our hardware would prevent any attempts to connect to your devices.
The "website not secure" warning occurs due to the redirection to our login pages. For instance, if you attempt to visit your bank's website before logging in to our WiFi network with a paid plan, our systems will redirect you to the welcome pages. This redirection may trigger a security alert as your browser anticipates yourbank.co.uk but encounters our dashboard instead.

Rest assured, your data and devices are safeguarded, and our websites adhere to standard security protocols to protect your privacy.

For the reasons outlined above, please understand that your security remains uncompromised while using our services. These warnings serve to alert you when accessing other open WiFi networks that lack comparable security measures.